Are you having difficulties?

Have you faced any problem or question while using the exchange's functionality, for example, issues with making or crediting a deposit, creating a withdrawal request, passing KYC verification, but you did not find the answer in the Help Center?

Contact our support team in a way that is convenient for you:

In the web version of WhiteBIT Georgia

1. Send a letter with your request to our email support@whitebit.ge

2. Write to us in the online chat. To do this, click on the button in the lower right corner of the browser.

3. Navigate to the "Help" panel:

Click on "Create a Ticket” to create a request or create a ticket by following the link: https://help.whitebit.ge/hc/en-gb/requests/new
Click on "My Tickets" to check your previously created tickets.
Call us at the following number for assistance and choose preferred language: +995 800 100 222

Please note: the WhiteBIT Georgia support team only gives advice on issues related to the exchange's functionality and does not provide trading recommendations.

In the WhiteBIT Georgia mobile application

1. Send an email with your request to our email support@whitebit.ge

2. On the home page, go to “Account Settings” by clicking on the human icon in the upper left corner and open the "Support" section:

Contact us via online chat.
Call us for the numbers provided.
Write to us on WhatsApp chat.

You can also scroll down on the home page to find the Help Center, contact us on online chat and call us.

We stay in touch 24/7 and are always ready to help with any questions you may have.

Problems with WhiteBIT Georgia email delivery

Didn't receive an email from WhiteBIT Georgia or can't find a withdrawal confirmation email from WhiteBIT Georgia?

The emails may be sent into your Spam and Promotions folders – double-check these folders in your email.

Please note: if emails from WhiteBIT Georgia were found in your Spam or Promotions folder, you should:

Select all emails from WhiteBIT Georgia founded in these folders.
Right-click on the selected emails to mark them as "Not Spam" or "Important" and move them to your Inbox.

We also recommend you to add our email addresses to your contact list, trusted sender list or whitelist in your email settings so that you don't face these difficulties in the future.

Our email addresses

system@whitebit.ge - for technical information about your account.

news@whitebit.ge – to receive up-to-date exchange news.

support@whitebit.ge - to contact the technical support of the exchange.

Frequently asked questions

How are calls to WhiteBIT Georgia voice support charged?

All calls to our voice support number (+995 800 100 222) are free.

What languages are supported by WhiteBIT Georgia voice support operators?
Our voice support service can assist you in Georgian, English, or Russian. You have the opportunity to select the preferred language before being connected to an operator. In case an operator who speaks your preferred language is not available, they will contact you for further communication as soon as possible.